(no subject)
Not what I'd call a great day. Went through a weekend of poor sleep, so I wasn't rested to begin with. Saturday, our mail server got nailed with some trojan/rootkit that was persistent enough we ended up reinstalling everything and restoring data from backup. Today we were still dealing with repercussions - resetting passwords that didn't restore, getting off blacklists, and the like.
So I wasn't surprised when called over to fix password problems with e-mail for our publisher (aka THE boss). He wasn't there, I reset the password easily enough and noticed outgoing messages that weren't sending due to back recipient addresses (among several). Without a second thought, I cleared out the bad addresses and got those underway. So I was a bit surprised when he showed up a bit later, all but red in the face, to lay into me for sending those e-mails. In retrospect, maybe I should have asked about it beforehand. I tend to assume if someone has messages sitting in their Outbox, they are intended to be sent. But is he angry because they could have been sensitive information? No. He's angry because they were old messages that he didn't know how to get rid of and now people "are going to be asking me all day what those messages were about." ... O.o ... He has been told how to delete messages from the Outbox before, though he may well have forgotten. But of all the things - he's pissed because he might be inconvenienced by having to say "just ignore that, one of my techies screwed up with my e-mail" if someone asks about a piece of mail no longer relevant? I dealt with several more important problems that that just this morning.
Then there's this dipshit when I get home. He drives in, revving his engine loudly, and runs his front wheels right over the simple curb in a visitor space and into the grass. Then he has trouble getting back up and off. And he's probably wondering why I'm staring with a "what the hell" expression. Does he say anything to me? No. Is he likely to report damaging the curb to the person he's here to see? Doubt it.
So I wasn't surprised when called over to fix password problems with e-mail for our publisher (aka THE boss). He wasn't there, I reset the password easily enough and noticed outgoing messages that weren't sending due to back recipient addresses (among several). Without a second thought, I cleared out the bad addresses and got those underway. So I was a bit surprised when he showed up a bit later, all but red in the face, to lay into me for sending those e-mails. In retrospect, maybe I should have asked about it beforehand. I tend to assume if someone has messages sitting in their Outbox, they are intended to be sent. But is he angry because they could have been sensitive information? No. He's angry because they were old messages that he didn't know how to get rid of and now people "are going to be asking me all day what those messages were about." ... O.o ... He has been told how to delete messages from the Outbox before, though he may well have forgotten. But of all the things - he's pissed because he might be inconvenienced by having to say "just ignore that, one of my techies screwed up with my e-mail" if someone asks about a piece of mail no longer relevant? I dealt with several more important problems that that just this morning.
Then there's this dipshit when I get home. He drives in, revving his engine loudly, and runs his front wheels right over the simple curb in a visitor space and into the grass. Then he has trouble getting back up and off. And he's probably wondering why I'm staring with a "what the hell" expression. Does he say anything to me? No. Is he likely to report damaging the curb to the person he's here to see? Doubt it.
not that my tech skills are anywhere near your level, but more and more over the years I have found myself filling that role at the firehouse; and I can't tell you how many times I have been brought in after hours to fix our network, or remind someone that clicking their mouse 50+ times after the machine has locked up won't make it work. I take my petty revenge by changing their desktop background, rearranging their icons, and trying to convince them to use their cd drives as cup holders...
ReplyDeleteYeaaaah. Much as I might like to do that in some cases, it would just double my work around here as I'd have to put it back. Plus there are some people I couldn't get away with doing that to. >.>
ReplyDeleteMay I offer the following as something like sympathy. My office partner and I (the "real" IT guy here) take comfort in watching these... http://www.youtube.com/watch?v=R7RuolTf9ho or really, any of the other "Nick Burns, Computer guy" sketches work too
ReplyDeleteWow. I don't think I've ever heard you use that word before. o.O I am so, so sorry about the server business. And the angry boss thing. Isn't it amazing how they can get themselves worked up because they *think* they understand technology without actually doing so? And yet, somehow, it's still all the tech's fault . . . I have no sympathy for Nick Burns. (His clone worked for me for awhile. We finally had to fire him). But I've had the seriously strong temptation to change people's screensavers to read, "You were just caught violating IT policy. Please call the helpdesk for your new password and a security lecture." Alas, I'm just a bit too ethical . . .
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